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Frequently Asked Questions


1. How about the payment?

Payment term:  30% deposit,the balance before machine Loading on container at factory ,L/C , Trade assurance on Alibaba.

2. What is your delivery time?

Our delivery time is 15 working days after receiving deposit.

3. What’s the machine warranty on the machines?

We provide machine part for free during warranty period. If beyond the warranty period we also can provide it. But the parts and express cost will be charged on you.

4. If our voltage is special, such as 415V, 380, 220V, can you make it ?
We are a professional manufacturer,we can customize the power supply for you without any problem. But the most important thing is that we need confirmed at local place.
5. How about your after-sale service?

As a global-sales enterprise, we provide global after-sale service, We now have a large sales network all over the South Asia, Africa,Middle east etc.

Before our machine sent to other country, we provide installation guide video,if you need our engineer install machine at local place. We can arrange our technician go to your country,you just need to provide our technician”s round-ticket and accommodation.

After finished machine installation, our technician will tech your operation people how to operate and maintenance for the machine.

6. Do you have any Influential partner on your global sales network?

After more than 20 years experience in laundry equipment business, we have most important customers all over the world, such as Jasmine palace hotel, Hotel Yangon at Myanmar. Manila Diamond hotel at Philippine.             HA AN-VITOURS Limited company Vietnam, Kuriftu resort Spa, Youfel Hotel at Ethiopia and many other important partners in Dubai and SA.